Frequently Asked Questions

• What is the cancellation policy?

  You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).

• Who is HomeServe?

  HomeServe is an independent provider of home repair service solutions. For over a decade, we have helped homeowners protect against the expense and inconvenience of water, sewer, electrical, heating, and cooling home emergencies by managing affordable coverage, and offering a quality service. HomeServe, with an A+ rating with the Better Business Bureau, serves more than 4 million homeowners in the U.S. and Canada and dedicates itself to being a customer-focused company providing best-in-class emergency repair services through leading utility partners, municipalities and directly to consumers.

• Why did Aqua select HomeServe?

  Aqua reviewed companies that provide home protection solutions. HomeServe was selected by Aqua in 2003 to offer Aqua customers optional, yet affordable, programs that provide protection against costly and inconvenient repairs to systems throughout their homes and properties.

• If I'm an Aqua customer, will HomeServe charges show up on my Aqua bill?

  No. Customers who sign up for these plans will be billed directly by HomeServe.

• After I purchase a plan, when does my coverage begin?

  Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year.