Consumers’ Checkbook Posts Misleading Report About HomeServe Repair Plans

December 18, 2020

By manipulating repair data and ignoring the experiences of millions of satisfied customers and utility and municipal partners, a recent piece in Consumers’ Checkbook comes to a conclusion with which HomeServe wholeheartedly disagrees.

HomeServe’s business is based on complete transparency with all of our partners, customers and local contractors – they are truly at the heart of our business. And the proof of the value HomeServe brings to its customers is rooted in undisputed facts.

• 4.5 million customers across the U.S. and Canada
• 1.7 million jobs completed in the past 3 years
• $522 million total customer savings of these repairs
• A+ ratings from the Better Business Bureau
• 4.8 out of 5 Star post repair customer satisfaction score

Consumers’ Checkbook ignores the thousands of stories we get from real people who have seen real benefits from having a service plan, including protection against expensive out-of-pocket costs for an emergency repair and easy access to a local licensed qualified contractor to get a job completed quickly.

In partnerships with over 1,000 municipalities and utilities who trust us to serve their residents and customers, HomeServe is able to educate homeowners about their responsibilities – as many are unaware that they are responsible for repairs to the utility lines on their own property – and provide access to low cost, optional peace-of-mind plans.

Year after year, survey data shows that far too many homeowners are unprepared to cover the unexpected costs that come with an emergency home repair. The experience of millions of HomeServe customers provides firm proof that a service repair plan is a terrific option to protect homeowners from the inconvenience and cost that comes with a home emergency.

The bottom line is that, even though we spent countless hours providing important data and information to Consumers’ Checkbook and answering questions about our offerings and our partnerships, the publication ignored key facts and reached a conclusion that in no way reflects the real experiences of and the value we bring to our partners and customers.